Smart, dependable support for small businesses.

Marketing, administration and business support designed to take the pressure off — so you can focus on what matters most.

0411 865 818

Services

What I Can Do For You

Flexible, reliable support with marketing, administration and business growth.

Daily Administration

  • Email and calendar management

  • Data entry

  • CRM setup & maintenance (Salesforce, Xero, MYOB, SAP, Pronto & more)

  • File organisation

  • Appointment scheduling

  • Reminder systems

  • Customer service inbox management

Document Creation & Editing

  • Letters & business emails

  • CVs, job descriptions & staff documents

  • Policy & procedure writing

  • Fillable forms (PDF, Word, Google Forms)

Copywriting, Formatting & Editing

  • Proofreading

  • Professional formatting

  • Rewriting text for clarity

  • Tone-of-voice alignment

  • Document clean-ups

Reports, Presentations & Templates

  • Full report creation

  • Presentations

  • Graphs, tables & charts

  • Meeting minutes

  • Executive summaries

  • Project and progress reports

Printing & Presentation Preparation

  • Printing reports & proposals

  • Binding

  • Laminating

  • Collating document packs

Systems & Workflow Setup

  • Internal processes

  • Template creation (email, quote, invoice, policy, proposal)

  • Project tracking

Council & Building Applications

  • Council Application management

  • BA1 applications

  • Planning & Building lodgements

  • Document preparation

  • Council-required checklists

Client & Customer Support

  • Managing enquiries

  • Quote creation

  • Invoicing

  • Payment reminders

  • Complaint follow-ups

  • Aftercare support

Executive Assistance

  • Meeting coordination

  • Minute taking

  • Travel arrangements

  • Executive diary support

Social Media Management

  • Facebook, Instagram, LinkedIn

  • Content creation, scheduling & engagement

  • Caption writing in your brand voice

  • Hashtag research

  • Reels and story templates

  • Social audits & improvement plans

Branding & Visual Identity

  • Logo design

  • Brand colours & font selection

  • Style guides

  • Full brand kits

  • Refresh of existing branding

Website Creation

  • Website design & build

  • SEO-friendly site structure

  • Complete website copywriting

  • Blog setup

  • Ongoing updates & maintenance

Marketing Collateral

  • Business cards

  • Flyers, brochures & posters

  • Price lists

  • Capability statements

  • Digital ads & banners

  • E-books and lead magnets

Email Marketing

  • Mailchimp setup

  • Newsletter writing

  • Automated workflows

  • Template design

Marketing Strategy

  • Competitor & audience research

  • Tone-of-voice development

  • Monthly content plans

  • Launch marketing plans

  • Local area marketing (ideal for tradies)

Why choose Banksia?

Hi, I’m Courtney. Banksia Business Support Services is my way of bringing together more than 17 years of administrative experience, 8+ years as an Executive Assistant, and the practical, all-round skill set I developed while running my own business. I really enjoy this work, which is why I started this company—it’s where my passion and strengths in my career truly lie. I specialise in providing flexible, high-quality marketing and admin support—with no lock-in contracts and services that adapt to what you actually need. I’m experienced across Microsoft Office, Adobe InDesign and Photoshop, and a wide range of business systems, allowing me to create polished documents, detailed reports, websites, marketing materials, and provide reliable ongoing admin support. My goal is simple: to make your workload lighter and give your business the professional support it deserves.

What my clients are saying about my work

Courtney has been a tremendous asset to Blue Tongue Mobile Welding and Construction. She delivers creative, professional content that strengthens our brand and engages our audience, and she actively finds new work opportunities for us every day. Her expertise and proactive approach have helped us grow and allowed us to focus on what we do best. We couldn’t recommend her more highly.

Blue Tongue Mobile Welding and Construction

Sam - Director & Owner

What do you need help with?

Call now for a free 15-minute consultation.

Prefer to email? info@banksiabusinesssupport.com.au

0411 865 818
About Me

About Me

Hi, I’m Courtney, the founder of Banksia Business Support Services. I’ve spent over 17 years in administration and executive support roles, working across local government, private businesses, and my own ventures. I specialise in marketing and administrative solutions that help small businesses, tradies, and entrepreneurs save time, stay organised, and grow their brands with confidence.
When I’m not helping clients streamline their work, I’m busy at home with my daughter, Jane. We love spending time outdoors — whether it’s camping, kayaking, or going for bike rides. I also enjoy cooking, exploring new recipes, and curling up with a good book whenever I get a quiet moment.
My approach is calm, reliable, and detail-oriented — I treat every project, big or small, with the care it deserves.